Cancelation for Any Reason (CFAR) Plan

The Cancel for Any Reason (CFAR) plan allows customers to request ticket cancellation without providing any documentation and receive a partial refund under the following terms:

  • The cancellation request must be made with our Customer Care department via phone or the ‘Contact us’ form at least 24 hours prior to your first scheduled departure.

  • The plan does not apply to tickets changed or canceled directly with the airline. In such cases, the plan is considered no longer applicable.

  • Once the 24-hour limit prior to the first departure has passed, the plan will be considered consumed, and airline-imposed fare rules will apply.

  • The Cancel for Any Reason (CFAR) plan is non-refundable.

  • The cancellation request applies to the whole booking and cannot be applied towards an individual flight segment.

  • The plan does not offer coverage after the trip has started, including requests at the airport and/or at the point of destination.

  • Once a valid cancellation request is received, the customer will receive 100% of the ticket cost as an airline flight credit, if available for the specific airline, or 80% of the ticket cost as cash.

  • The plan does not cover any additional purchases related to the ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.). Such expenses will not be refunded.

  • For this plan, the refund will be issued within 15 days from the day of the request. The refund will be transferred to the original form of payment.

  • The plan is considered used and non-refundable in the case of full refunds being issued by the airline due to involuntary flight cancellations because of airline schedule changes, irregular operations, or other unforeseen circumstances.

  • “Unforeseen circumstances” means any extraordinary event beyond the reasonable control of an airline. This includes, but is not limited to, hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues.